T&C's
PRIVACY POLICY
Membership Policies:​
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Effective Date: 1st October 2024
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Appointments:
Appointment bookings can be made through our booking site, over the phone, or in person.
For your membership appointment you will receive a $100 credit towards any in-clinic treatment that month.
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Membership Appointments & Cancellations:
Members must provide at least 24 hours notice for cancelling or rescheduling an appointment. Failure to do so will result in the forfeit of their monthly membership appointment.
If a client arrives more than 10 minutes late, the appointment may be canceled or shortened, and the full treatment cost will still apply.
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Restrictions on Membership Credit Usage:
Membership credit cannot be applied to in-house specials, promotions, skin care or discounted packages. It is only valid for regular-priced treatments and services within the clinic.
Membership credit does not accumulate or roll over to the next month. If the credit is not used within the month that it is issued, it will expire.
Membership Commencement Policy:
During the first three months of your membership, all membership appointments must be used for dermal treatments. This ensures optimal results as part of your initial skincare journey.
After completing the first three months, you may choose to redeem credit against all in-clinic treatments.
Monthly Membership Deposits will be taken at the time of booking for extended appointments.
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Membership Pause Policy:
Memberships cannot be paused or placed on hold. All benefits and services must be used within the active membership period. Unused services or credit will not carry over or be refunded.​
Membership Cancellation Policy:
To cancel your membership, a minimum of 30 days written notice is required.
During the 30-day notice period, you will be charged your regular membership fee, and you may continue to use your membership benefits until the end of this period. No refunds or prorated fees will be issued for the remaining membership period.
Cancellation requests must be submitted in writing, either via email or in person at the clinic
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Aesthetic Policies:​
Consultation and Deposit Policy for Aesthetic Treatments:
A $50 deposit is required when booking a consultation for aesthetic treatments. If you decide to proceed with treatment on the same day as your consultation, the $50 deposit will be deducted from the total treatment cost.
If you choose to proceed with the treatment on a different day, the $50 deposit will be applied as the fee for the consultation.​
Cancellation and Rescheduling Policy:
Deposit Policy:
If you need to cancel or reschedule your appointment, we kindly request at least 24 hours notice.
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment will result in the forfeiture of your deposit.
This policy ensures that our team can offer the appointment slot to other clients and maintain the efficiency of our services.
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If you arrive more than 10 minutes late for your appointment, we may need to reschedule which will result in the loss of your deposit.
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Follow-up appointments:
Follow-up appointments are not complimentary. Clients will incur the charges for their follow-up as needed to achieve their optimal results.
Please ensure you understand this policy prior to booking any treatment or follow-up session.
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Privacy Policy
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Effective Date: 28th June 2024
1. Introduction
At Kontour, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
-Personal Identification Information:
Name, address, phone number, email address, date of birth, and other identifying information.
-Medical and Treatment Information:
Medical history, treatment plans, treatment history, photographs, and other health-related information.
-Payment Information:
Credit card details, billing address, and other payment-related information.
-Other Information:
Any other information you provide to us, including communications and feedback.
3. How We Use Your Information
We use your personal information for the following purposes:
-Provision of Services:
To provide and manage the aesthetics treatments and services you request.
-Medical Records:
To maintain accurate medical records.
-Payment Processing:
To process payments for our services.
-Communication:
To communicate with you regarding appointments, treatments, and updates about our services.
-Compliance and Legal Obligations:
To comply with legal and regulatory requirements.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
-Service Providers:
We may share your information with third-party service providers who assist us in operating our clinic, conducting our business, or providing services to you, as long as these parties agree to keep this information confidential.
-Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction.
6. Your Rights
You have the right to:
-Access:
Request access to the personal information we hold about you.
-Correction:
Request correction of any inaccurate or incomplete information.
-Deletion:
Request the deletion of your personal information, subject to certain legal and contractual restrictions.
-Restriction:
Request the restriction of processing your personal information under certain circumstances.
-Data Portability:
Request the transfer of your personal information to another entity.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Kontour
Shop 1 / 19 Neerabup Road
Clarkson, 6030
(08) 6205 9344